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NIATx Change Leader Academy & Improving Team Strengths Session

10/25/2022 - 3/22/2023

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Did you know that poor processes account for 85% of the problems organizations have in serving customers? The NIATx Change Leader Academy helps organizations answer 5 key questions:

1. What's it like to be our customer (customer is used broadly to include program participants, referral sources, the community)?
2. What are we trying to accomplish?
3. How will we know if a change is an improvement?
4. What changes can we test that may result in an improvement?
5. How can we make the improvements sustainable?

If you are interested in learning more about this process improvement model, register for the NIATx Change Leader Academy. Space is limited and attendance of all four sessions is required to register. Sessions are highly interactive- part of the benefit is learning from your peers.

https://peerrecoverynow.org/training/cla.year3.aspx

 

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