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Remote Support: Tips for Peer Support Specialists Using Technology During the COVID Public Health Emergency


Privacy, security, and confidentiality issues are essential to peer support services, not just treatment services. Peer Support Specialists or Recovery Coaches that work for substance use disorder treatment providers should seek guidance from the treatment provider regarding privacy and security issues (HIPAA) and adherence to 42 CFR Part 2 (Federal Confidentiality Rules and Regulations) regarding the use of technology to provide peer support services. Peer Support Specialists/Recovery Coaches that work for a Recovery Community Organization (RCOs) or other community organizations should seek guidance regarding the organization’s policies/practices regarding providing services remotely using technology.


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Funding for this initiative was made possible by grant no. 1H79TI083022 from SAMHSA. The views expressed in written conference materials or publications and by speakers and moderators do not necessarily reflect the official policies of the Department of Health and Human Services; nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.

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